IT Project Manager / Business Analyst
Samrat Naskar — IT Project Manager / Business Analyst
IT Project Manager and Business Analyst with over 10 years of experience driving complex digital transformations and software migrations through strategic thinking and robust governance. I bridge the gap between business requirements and technical execution for high-value portfolios, leading cross-functional teams with Agile and Kanban methodologies.
Professional Summary
I specialize in end-to-end delivery of enterprise software programs — from requirements and vendor selection through deployment, governance, and benefits realization. My work spans legacy modernization, platform migration, CRM integration, and service delivery at scale, always with a focus on minimizing disruption and protecting business value.
Certified in both predictive (PMP) and agile (CSM) approaches, I tailor delivery methodologies to the needs of each initiative. I have led cross-functional teams across telecom, IT services, and consulting environments, and I am comfortable operating as the bridge between executives, business stakeholders, engineers, and external partners.
Key Achievements
Delivery impact, not just domain knowledge
A track record of shipping enterprise software, building governance, and creating measurable value across business and technology boundaries.
10+ years
Delivering complex IT and digital transformation programs across enterprise and service environments.
Dual certified
PMP (PMI #4374666, May 2026–2029) and CSM (Scrum Alliance #001760558, Jun 2025–2027).
End-to-end migrations
Led legacy-to-modern platform migrations (LMS, CMS, CRM, OSS/BSS) with minimal business disruption.
Cross-functional scale
Directed delivery and service governance across 400+ FTE organizations across multiple locations.
AI-enabled delivery
Advised on Gen-AI Business Analyst and Enterprise Architect chatbots to accelerate requirements and architecture drafting.
Governance & compliance
Managed ISO/IEC 27001, GDPR, and SOX compliance programs with a governance-first approach.
£3.6M+ annual savings
FTTx equipment optimization, tool-bottleneck removal via advanced algorithms, and resource efficiency at BT Openreach.
18M subscribers impacted
Loyalty & Campaign platform migration to Pelatro Solutions at ATOM Myanmar (31M-user base).
40% product uptake
Salesforce Service Cloud, Marketing Cloud, and Genesys deployment integrated with legacy CRM at BT Group.
Experience
Career timeline
IT Project Manager / Business Analyst
09/2025 – Present · 1 yrATOM Myanmar (Formerly Telenor) · Yangon, MM
Onsite, Contractual Role
- Direct a high-priority digital transformation portfolio, overseeing migration of OSS/BSS modules to a microservices architecture (Whale Cloud).
- Spearheading migration of legacy Loyalty & Campaign management platforms to Pelatro Solutions, impacting 18M active subscribers within a 31M user base.
- Facilitate IT governance forums and support senior leadership with data-driven insights for RFPs, SOWs, and contract renewals to align IT strategy with business expansion.
- Lead cross-functional technical teams through end-to-end project lifecycles, ensuring minimal disruption during system transitions.
- Core liaison between business stakeholders, technology functions, and external partners — translating complex commercial needs into Business Requirement Documents (BRDs) and functional specifications for large-scale IT infrastructure and software development.
- Led business requirements and workflow design for internal Gen-AI chatbots simulating Business Analysts and Solution Architects, accelerating requirement specs and architectural documentation.
BT Group
2016 – 2025 · 9 yr 3 mo · Kolkata, INDelivery Lead (Service Excellence Professional)
07/2024 – 08/2025 · 1 yr 2 mo- Defined and led IT governance, performance optimization, and service execution for 400+ FTEs across Kolkata and Gurugram.
- Managed service delivery KPIs, SLAs, and metrics to ensure consistent performance and continuous improvement.
- Translated customer experience goals into actionable delivery frameworks across OSS/BSS, field operations, and partner ecosystems.
- Partnered with the CTIO team to modernize legacy tools, systems, and APIs — leading the design and deployment of Salesforce Service Cloud, Salesforce Marketing Cloud, and Genesys, reducing delivery turnaround and driving a 40% increase in product uptake.
- Built and maintained trusted relationships with senior stakeholders, driving retention and program expansion through service excellence.
- Developed and presented service reviews (WBRs, MBRs, QBRs) and performance dashboards to showcase value and shape future engagements.
- Oversaw ISO/IEC 27001, GDPR, and SOX compliance, implementing robust ISMS practices to mitigate risk and safeguard data.
- Participated in external audits and regulatory adherence, driving compliance with industry standards while fostering a governance-first approach.
- Led project transitions, migrations, and transformation initiatives end-to-end, ensuring minimal business disruption.
Technical Delivery Team Leader
10/2021 – 06/2024 · 2 yr 9 mo- Reviewed and monitored workforce and partner performance through structured service reviews and continuous evaluation.
- Conducted interviews, onboarding, and training for new recruits; coached and mentored team members on growth opportunities.
- Directed end-to-end service management by collaborating with onshore stakeholders, communication providers, and senior leadership.
- Resolved high-impact escalations, including those from CEO/MD/Chairman level, ensuring customer and stakeholder satisfaction.
- Delivered £1.5M annual savings via FTTx equipment optimization, £1.6M by removing tool bottlenecks with advanced algorithms, and an additional £500k through resource efficiency.
Senior Engineer
09/2019 – 09/2021 · 2 yr 1 mo- Progressed into senior technical and delivery responsibilities within a global service delivery environment.
Associate Engineer
06/2016 – 08/2019 · 3 yr 3 mo- Built a strong foundation in enterprise service delivery, incident management, and cross-functional collaboration.
Contractor
04/2015 – 05/2016 · 1 yr 2 moHaptik · Remote
- Contributed to early-career software delivery and support in a fast-paced product startup.
Certifications
Verified credentials
Project Management Professional (PMP)
Project Management Institute (PMI)
Credential ID: 4374666
Valid: 09 May 2026 – 09 May 2029
Certified ScrumMaster (CSM)
Scrum Alliance
Credential ID: 001760558
Valid: 06 June 2025 – 06 June 2027
Skills
What I bring to the table
Delivery & Methodology
Tools & Platforms
Domain & Compliance
Education
B.Tech, Computer Science & Engineering
Maulana Abul Kalam Azad University of Technology, West Bengal
2011 – 2015
Contact
Let's talk about your next opportunity
Recruiters and hiring managers can reach me directly through the form or via the details below.
Yangon, MM · Open for relocation to India, South-east Asia and European countries